Refund and Returns Policy – Effective January 7, 2025

At Trendybina, we want you to be completely satisfied with your purchase. If you’re not satisfied, we’re here to help. Our Refund and Returns Policy outlines how we handle returns, exchanges, and refunds for products purchased from Trendybina.com. Please review this policy carefully to understand your rights and responsibilities.

1. Returns and Exchanges

1.1 Eligibility for Returns
You may return most products within 30 days of receiving your order for a full refund or exchange, provided the following conditions are met:

  • The product is in its original, unused, and unopened condition.
  • The product is not marked as non-returnable (e.g., due to hygiene reasons, sale items, or perishable products).
  • You have a valid receipt or proof of purchase.

1.2 How to Initiate a Return
To start a return, please contact our customer service team at info@trendybina.com. Provide the order number and details about the product you wish to return. Our team will send you return instructions and, if applicable, a return shipping label.

1.3 Return Shipping Costs
Customers are responsible for return shipping costs unless the product is damaged, defective, or an error was made on our part. In those cases, Trendybina will cover the return shipping costs.

2. Refund Process

2.1 Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note that it may take 7-10 business days for the refund to appear on your account, depending on your financial institution.

2.2 Partial Refunds
In some cases, partial refunds may be issued if:

  • The product is returned in a used condition.
  • The product is missing parts or packaging.
  • The product was returned after the 30-day return window.

2.3 Non-Refundable Items
Certain items are non-refundable, including:

  • Opened or used personal care products.
  • Sale items or promotional discounts.
  • Gift cards and store credits.

3. Damaged or Defective Items

3.1 Reporting Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. Provide photos of the damaged item along with your order number, and we will arrange for a return, exchange, or refund.

3.2 Replacement of Damaged Items
If the product is deemed defective or damaged, we will send you a replacement free of charge or issue a refund for the full amount.

4. Exchange Process

If you would like to exchange a product for a different size, color, or item, please contact our customer service team within 30 days of receiving your order. The exchange process follows the same procedure as a return, and you will be required to ship the original item back to us.

5. Refund Timeframe

Refunds are typically processed within 5-7 business days of receiving the returned product. However, please allow up to 10 business days for the refund to appear on your credit card statement, depending on your payment method and financial institution.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled. However, you can initiate a return after receiving the product.

7. Customer Service

If you have any questions about returns or refunds, our customer service team is here to help. Please contact us at:

8. Changes to the Refund and Returns Policy

Trendybina reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated date. Please review this policy regularly for any updates.